Concierge medicine is a growing trend in the healthcare community, a business model that gives the patient more control over their healthcare and the physician more time to deal with them directly. Simply put, it’s the practice of keeping a medical professional on retainer, usually with an annual or monthly fee, allowing them to address …
Disney World, despite being an enormous facility that receives vast numbers of visitors every hour of the day, somehow manages to earn praise for superior customer service. About 70% of Disney customers are so pleased, in fact, that they return to the theme park for future vacations. When thinking about improving patient experience, providers can …
Improving Patient Experience: Can We Learn from Disney? Read More »
