patient experience

What is Concierge Medicine?

What is Concierge Medicine?

Concierge medicine is a growing trend in the healthcare community, a business model that gives the patient more control over their healthcare and the physician more time to deal with them directly. Simply put, it’s the practice of keeping a medical professional on retainer, usually with an annual or monthly fee, allowing them to address …

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improving patient experience

Improving Patient Experience: Can We Learn from Disney?

Disney World, despite being an enormous facility that receives vast numbers of visitors every hour of the day, somehow manages to earn praise for superior customer service. About 70% of Disney customers are so pleased, in fact, that they return to the theme park for future vacations. When thinking about improving patient experience, providers can …

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