Communication

improving patient experience

Improving Patient Experience: Can We Learn from Disney?

Disney World, despite being an enormous facility that receives vast numbers of visitors every hour of the day, somehow manages to earn praise for superior customer service. About 70% of Disney customers are so pleased, in fact, that they return to the theme park for future vacations. When thinking about improving patient experience, providers can …

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Improve Your Bedside Manner

How to Improve Your Bedside Manner

While the majority of patients and their families appreciate the help and healing offered by healthcare providers, many also complain that the healthcare industry has become too impersonal and bureaucratic. They often cite historical references to the olden days when doctors were more personally acquainted with each patient, and report that nowadays they are not …

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