Engagement

5 Ways to Engage with Patients More Effectively

5 Ways to Engage with Patients More Effectively

One of the biggest buzzwords in the corporate world, at universities, and in the health care business is engagement. Whether you are doing it through face-to-face consultation, email correspondence, social media platforms, or by having a well-trained and attentive staff who can answer patient questions, engaging effectively is a vital asset. To help generate that …

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improving patient experience

Improving Patient Experience: Can We Learn from Disney?

Disney World, despite being an enormous facility that receives vast numbers of visitors every hour of the day, somehow manages to earn praise for superior customer service. About 70% of Disney customers are so pleased, in fact, that they return to the theme park for future vacations. When thinking about improving patient experience, providers can …

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